Refund Policy

Last updated: September 28, 2026

Every order is covered by our 7-day satisfaction guarantee: if you're not happy with your portrait, tell us within 7 days of delivery and we'll revise it for free or give you a refund.

What's covered

Digital portraits (7-day satisfaction guarantee). You see a free preview before paying. If you're not satisfied with your final digital portrait, reply to your delivery email or email us within 7 days of delivery. We'll revise or re-create it free of charge, or, if you prefer, refund the digital portion of your order in full. No need to return anything.

Prints, posters and canvases. Printed items are made to order. If your item arrives damaged, defective or misprinted, email us a photo within 14 days of delivery and we'll send a free replacement or refund. We can't accept returns for change of mind on custom printed items, but you may cancel a print order within 2 hours of purchase if it hasn't entered production.

How to request

Reply to your delivery email or write to hello@easelandermine.com with your order email address. Refunds go back to your original payment method via Stripe and typically appear within 5–10 business days.

Chargebacks

Please contact us first — we resolve almost everything within one business day, and it's faster than a bank dispute.